Shipping policy

Here's how we handle shipping at Lynk Crafts.

Where we ship from

All orders are dispatched from our fulfillment location in Gurgaon, Haryana, where our business is also registered.

Where we ship to

We ship across India. International shipping isn't available yet.

Processing time

Orders are packed and dispatched within 24 working hours of order confirmation under normal operating conditions, Monday to Saturday. Orders placed after our daily booking cutoff, on Sundays, or on public holidays are dispatched on the next working day. You'll receive a tracking number by email and WhatsApp as soon as your package is on its way.

Delivery time

Standard transit time is 5–7 business days across India. Weather, public holidays, and courier delays can occasionally add a day or two.

Delays outside our control

Once a parcel is handed to the courier, delivery is managed by the courier. Heavy rain, flooding, regional courier suspensions, strikes, festival backlogs and local restrictions can delay both pickup and transit.

Where conditions like these prevent us from booking or handing over shipments, our 24 working hour dispatch commitment is paused for the duration of the disruption. We'll tell you clearly when this is what's holding up your order.

Status updates

We share an update whenever your tracking status actually changes. If the status has not moved, there is nothing new for us to report, and we won't send a repeat message simply to say the same thing again. Tracking stays live on the courier's site at all times, and we will always tell you the moment something changes at our end.

Shipping options and charges

Standard shipping: Free on all orders, anywhere in India. Transit time 5–7 business days.

Express shipping: Flat Rs. 99, available at checkout. Express orders are prioritized and typically arrive faster, usually within 3–5 business days. Please note that express speeds depend on the courier and are not guaranteed. Paying for express prioritizes your shipment but does not guarantee a fixed delivery date, as final delivery timelines are determined by the courier.

Preferred courier requests: If you'd like us to ship through a specific courier or a premium service of your choice, reach out to us before ordering so we can confirm whether it's possible and share any additional charges. Once you've placed the order, send us the confirmed details and we'll do our best to ship accordingly.

When express shipping is refundable. Express is a service we buy from the courier and pay for the moment your order is dispatched, so it can't be recovered afterwards. Because of that, the Rs. 99 is not refunded on returns raised for reasons on your side, such as a change of mind. If the fault is ours, meaning we sent the wrong item, a defective item, or the item arrived damaged, we refund the express charge in full along with the product. You should never be out of pocket for our mistake.

Tracking your order

You'll receive a tracking link by email and WhatsApp as soon as your package ships. If tracking doesn't arrive within 2 business days of placing your order, email support@lynkcrafts.com and we'll follow up.

Delivery confirmation

Delivery is confirmed by the courier through an OTP shared with the recipient at the doorstep. Once that OTP is verified and the shipment is marked delivered, the order is treated as completed and delivered. We retain the courier's proof of delivery for every order.

Orders placed from outside India

We ship within India only. If an order is placed from abroad using the name, address, phone number or payment details of a person based in India, the order is treated as belonging to that India-based recipient. They are the person the courier delivers to and verifies at the doorstep.

Where the courier OTP has been verified and proof of delivery exists, we will rely on that record in response to any claim of non-delivery, including one raised by an overseas buyer who was not the recipient. If you are ordering from outside India for someone here, please have the recipient place and pay for the order using their own details.

Address accuracy

Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address, the actual courier charges incurred will be deducted from any refund, and re-delivery will require a fresh shipping charge.

Refused deliveries

If a shipment is refused at delivery and returned to us, the actual forward and return courier charges incurred will be deducted from the refund. Orders cannot be cancelled once they have been packed and labelled.

Damaged or missing packages

Please inspect your order when it arrives. If the package shows visible damage or anything is missing, email support@lynkcrafts.com within 24 hours of delivery with clear photos of the packaging and contents. This window is short because courier damage claims have to be filed quickly. We'll evaluate and resolve it straight away.

Grievance redressal

If something hasn't been resolved to your satisfaction, you can escalate it directly to our grievance officer.

Grievance Officer: Devin T, Lynk Crafts, Gurgaon, Haryana
Email: support@lynkcrafts.com
WhatsApp: +91 93101 72319

We acknowledge every grievance within 48 hours of receiving it and work to resolve it within one month.

Your rights

Nothing in this policy limits or affects your rights under the Consumer Protection Act, 2019 or any other applicable law.

Questions

For any shipping question, reach us on WhatsApp at +91 93101 72319 or email support@lynkcrafts.com.