Refund policy
We want you to be happy with what you ordered. Here's how returns work at Lynk Crafts, in plain terms, before the detail.
The short version
If we get it wrong, we fix it at our cost. If an item arrives defective, damaged in transit, or isn't what you ordered, tell us and we'll replace it or refund you in full, including any shipping you paid. Where we ask for the item back, it has to reach us for inspection before anything is processed, and it has to be sent within 7 days of approval.
What we can't do is take back bands that are simply not wanted any more. We're a small team making these in small batches, and a returned band can't be resold. Silicone bands, including the SportFlex line, can't be taken back at all once they've been unsealed, for hygiene reasons. So please check the measurements and compatibility on the product page before ordering, and message us if you're unsure. We'd much rather help you pick the right one than process a return.
What can be returned
We accept returns and refunds in the following cases:
- The item arrived defective
- The item arrived damaged in transit
- The wrong item was delivered
When to tell us: for damage in transit or a wrong item, within 24 hours of delivery, since courier claims have to be filed quickly. For a manufacturing defect, within 7 days of delivery. In both cases, send clear photos and, where possible, a short video.
Change of mind
Change of mind returns are not accepted. This includes deciding you'd prefer a different colour or model, no longer wanting the item, or ordering something you didn't need. The same applies to fit and sizing, since full measurements are published on every product page before you buy.
We do occasionally make an exception on goodwill grounds, entirely at our discretion and decided case by case. An exception is not something you're entitled to, and agreeing to one does not set a precedent for future orders. Where we do agree, the item must be unused and in its original packaging, and the return courier cost is yours to bear. Goodwill exceptions are not available on silicone or rubber bands, for the hygiene reasons set out below.
The item has to come back to us first
Where we've asked for an item to be returned, no refund or replacement is processed until that item has reached us and been inspected. Approval of a return is permission to send it back for inspection. It is not the refund itself, and it isn't a commitment to replace the item before we've seen it.
Once a return is approved, the parcel must be handed to the courier within 7 days of that approval, and you'll need to share the courier receipt with us on the day you send it. Returns dispatched after that 7 day window are closed, and no refund or replacement will be processed on them. Parcels that arrive here after the window without a receipt showing they were sent inside it are treated the same way.
We keep this window tight because a returned item has to be inspected while the courier claim window is still open and while the batch it came from is still with us. If something genuinely prevents you from sending it in time, tell us inside the 7 days and we'll look at it. Once the window has closed we can't reopen it.
Where we've told you in writing that photos and video are enough and the item does not need to come back, this section doesn't apply to that case.
How to send a return back
Once we've approved a return, message us on WhatsApp at +91 93101 72319. We'll share the return address and the courier details, and you send the parcel back to us directly.
We ask you to do it this way instead of raising a courier reverse pickup because reverse pickups take 15 to 20 days to reach us, and often longer. That delay holds up your replacement or refund and creates real problems at our end. We are a small team trying to fix your issue quickly, and we can only do that if you're able to send the parcel back yourself.
Keep the courier receipt and share a photo of it with us. Once the parcel is on its way, we'll begin working on your replacement or refund.
Who pays for return shipping
If the fault is ours, meaning the item was defective, damaged in transit, or the wrong item, we cover the return courier cost. Send it by standard surface courier using one of the services we suggest on WhatsApp, share the receipt, and we'll reimburse the actual amount up to Rs. 150. If you choose a premium or express service instead, the difference is yours to bear, so please check with us first if the standard rate won't work for you.
Where we've agreed to an exception for a change of mind, or for anything else outside the three cases listed above, the return courier cost is yours to bear.
Shipping charges
Where a refund is approved because the item was defective, damaged in transit, or the wrong item, we refund the full amount you paid, including standard and express shipping charges.
Where a return is approved as a goodwill exception for a reason on your side, shipping charges already paid are not refunded. Express shipping in particular is a service we buy from the courier and pay for the moment your order is dispatched, so it has already been used up and cannot be recovered.
Sizing and fit
Every product page lists exact measurements for the band. We recommend measuring your wrist or bicep with a tape, or comparing against a band you already own, before ordering. Because full sizing information is provided upfront on every product page, we're unable to accept returns for fit or sizing reasons. If you're unsure about sizing before ordering, message us at support@lynkcrafts.com and we'll help you choose.
Adapter and band compatibility
Compatibility is stated on every product page. Whoop adapters are not cross compatible: 4.0 adapters fit 4.0 bands only, and 5.0 adapters fit 5.0 bands only. Our Whoop 5.0 bands are not intended for use with the Helio Strap Whoop 5.0 Adapter; they pair with the Fitbit Air to Whoop 5.0 Band Adapter V1.
If you buy an adapter that turns out not to work with your band, any refund covers the adapter only. The band itself is not refunded, because its compatibility was published on the product page at the time of purchase. If you're unsure which adapter you need, message us before ordering and we'll confirm the right one.
Using our 3D printed parts with bands bought elsewhere
Our adapters and 3D printed parts are a universal solution. They're designed to work across a wide range of bands and trackers rather than to match one specific band from one specific brand.
If you're pairing our part with a band you bought elsewhere, please expect some variation. Because the band, the adapter and the tracker are separate parts rather than a single manufactured unit, a small amount of edge lift, a slight gap, or a fit that isn't perfectly flush is part of how these setups work, and we're not able to offer a refund or replacement on that basis. We simply have no way to account for every band on the market.
This is about fit with other brands' products, not about our own quality. A genuine printing defect in one of our parts, such as a crack, a warped or incomplete print, or a clip that doesn't hold, is always covered under the standard defect terms above, whatever band you're using it with. And if you're combining our band with our adapter and it isn't sitting right, tell us. That one is on us to sort out.
Silicone and rubber bands, including SportFlex
Bands made from silicone or rubber sit directly against skin, sweat and moisture. Once unsealed they cannot be hygienically resold or reissued to another customer, whatever condition they look to be in, so they are non-returnable, non-replaceable and non-exchangeable once delivered.
This applies to every silicone and rubber band we sell, including the Whoop 4.0 SportFlex line and all other silicone sports bands compatible with Whoop 4.0, Whoop 5.0, the Amazfit Helio Strap and Fitbit Air. SportFlex is not treated differently from any other silicone band here. Silicone being easy to wipe clean does not change the position, because we have no way to verify how a band has been worn or stored once it has left us.
We can't accept these bands back for change of mind, colour preference, fit, comfort or sizing, and we can't swap one silicone band for another. Goodwill exceptions are not offered on this category.
Defective, damaged and wrong items are still covered exactly as set out above. Those claims are assessed from photos and video, so in most cases you won't be asked to ship the band back at all, and we'll resolve it with a replacement or a full refund.
Whoop 4.0 nylon bands
Whoop 4.0 nylon bands are designed to be used with an adapter to hold the Amazfit Helio tracker. This is a workaround setup, not an official fit, so the result can vary depending on your tracker and how you wear it. If you're unsure whether this setup will work for you, please reach out to us at support@lynkcrafts.com before ordering and we'll explain exactly how the adapter fit works. Outside of that, defective, damaged and wrong items are covered as set out above.
Made-to-order items
Some items are 3D printed to order. Because they're made specifically for your order, they can't be returned for change of mind. Defective, damaged and wrong items are covered as set out above.
Reporting a defect, damage or wrong item
Please inspect your order when it arrives. If the item is defective, damaged in transit, or different from what you ordered, email support@lynkcrafts.com or message us on WhatsApp within the windows given above, with clear photos and, where possible, a short video. We'll evaluate and resolve it quickly, usually with a replacement or full refund.
Please note: our woven and knit bands are hand stitched and made individually, so slight variation in stitching, edges and colour tone is normal construction rather than a defect. Our 3D printed items may show faint layer lines or small surface marks, which are part of the process. Every item is inspected before it ships.
Unauthorized returns
Please don't ship anything back to us before we've approved the return by email or on WhatsApp, since we have no way to identify or process a parcel that arrives unannounced. Packages sent back without prior approval will be refused at delivery and returned to the sender at the sender's cost. Silicone and rubber bands sent back without approval cannot be refunded or returned to you, since we're unable to resell or re-handle them once they've been worn, and they will be disposed of.
Refunds
Once we receive and inspect an approved return, we'll confirm whether the refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank may take a few additional days to post the amount.
If 15 business days have passed since we confirmed approval and you haven't received the refund, email support@lynkcrafts.com and we'll follow up.
Exchanges
The fastest way to get a different item is to place a fresh order for the one you want. Because our bands are non-returnable outside the cases listed above, we don't process manual exchanges. Silicone and rubber bands, including SportFlex, cannot be exchanged in any case once unsealed.
Order cancellations and changes
An order can be cancelled or changed only before packing begins. Once an order has been packed and labelled it can't be cancelled, edited or redirected, even if the courier hasn't collected it yet. This includes address changes, colour swaps and item additions, since the parcel is already sealed and the label already generated.
If you need a change, message us immediately with your order number and we'll tell you whether the order is still open.
If a shipment is refused at delivery and returned to us, the actual forward and return courier charges incurred will be deducted from any applicable refund.
Returns that fail inspection
Return approval means we've accepted your return for inspection. It isn't a confirmation that a refund will be issued.
Every returned parcel is checked when it reaches us. A full refund is issued when the return arrives complete and in the condition it was sent.
If the parcel arrives with items missing, or a band arrives without the adapter, connector or frame it was sent with, we can only refund the value of what we actually received, less the cost of anything missing. We photograph every return on arrival and will share those photos with you before the refund is processed, so you can see exactly what reached us.
Record of communication
We keep a record of our conversations with customers. This covers email, WhatsApp messages and voice notes, and phone calls, and we keep it so that both sides have an accurate account of what was discussed and agreed. Where a call is recorded, we'll tell you at the start of the call.
These records are used for resolving queries and disputes, and for improving how we handle support. They aren't used for marketing, aren't sold or shared with third parties, and are disclosed only where needed to resolve a dispute or where the law requires it. Records are kept for as long as needed for those purposes and then deleted. If you'd like to know what we hold about you, or ask us to delete it, email support@lynkcrafts.com.
Grievance redressal
If something hasn't been resolved to your satisfaction, you can escalate it directly to our grievance officer.
Grievance Officer: Devin T, Lynk Crafts, Gurgaon, Haryana
Email: support@lynkcrafts.com
WhatsApp: +91 93101 72319
We acknowledge every grievance within 48 hours of receiving it and work to resolve it within one month.
Your rights
Nothing in this policy limits or affects your rights under the Consumer Protection Act, 2019 or any other applicable law.
Contact
For any return or refund question, email support@lynkcrafts.com or message us on WhatsApp at +91 93101 72319. We read every message.