Refund policy
We want you to be happy with what you ordered. Here's how returns work at Lynk Crafts. Please read this before placing an order, as it explains what is and isn't returnable.
What can be returned
We accept returns and refunds only in the following cases:
- The item arrived defective
- The item arrived damaged in transit
- The wrong item was delivered
These must be reported within 24 hours of delivery with clear photos. We do not accept returns for any other reason, including change of mind, personal preference, fit or sizing, or items that are unopened or unused. All sales are final except in the cases listed above.
To start an eligible return, email support@lynkcrafts.com. We'll confirm eligibility and share the return address. Do not ship anything back before you receive return authorization from us (see "Unauthorized returns" below).
Sizing and fit
Every product page lists exact measurements for the band. We recommend measuring your wrist or bicep with a tape, or comparing against a band you already own, before ordering. Because full sizing information is provided upfront on every product page, we're unable to accept returns for fit or sizing reasons. If you're unsure about sizing before ordering, message us at support@lynkcrafts.com and we'll help you choose.
Silicone and rubber bands
Bands made from silicone or rubber sit directly against skin, sweat, and moisture and cannot be hygienically resold, so they are non-returnable once delivered. This applies to all silicone sports bands, including those compatible with Whoop 4.0, Whoop 5.0, and the Amazfit Helio Strap. The only exceptions are a wrong item delivered or an item that arrived damaged.
Whoop 4.0 nylon bands
Whoop 4.0 nylon bands are designed to be used with an adapter to hold the Amazfit Helio tracker. This is a workaround setup, not an official fit, so the result can vary depending on your tracker and how you wear it. If you're unsure whether this setup will work for you, please reach out to us at support@lynkcrafts.com before ordering and we'll explain exactly how the adapter fit works. These bands are non-returnable except where a wrong item was delivered or the item arrived damaged.
Made-to-order items
Some items are 3D printed to order. Because they're made specifically for your order, they cannot be returned unless they arrive damaged or are the wrong item.
Damaged or wrong items
Please inspect your order when it arrives. If the item is defective, damaged in transit, or different from what you ordered, email support@lynkcrafts.com within 24 hours of delivery with clear photos and, where possible, a short video. We'll evaluate and resolve it quickly, usually with a replacement or full refund.
Please note: our products are 3D printed, and faint layer lines or small surface marks are part of the process, not a defect. Each item is inspected before it ships.
Unauthorized returns
Do not ship any item back to us without first receiving return authorization by email. Packages sent back without prior approval will be refused at delivery and returned to the sender at the sender's cost. We do not process refunds for unauthorized returns.
Refunds
Once we receive and inspect an authorized return, we'll confirm whether the refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank may take a few additional days to post the amount.
To help us resolve things smoothly, please share clear photos or videos of the item when raising any return or refund request.
If 15 business days have passed since we confirmed approval and you haven't received the refund, email support@lynkcrafts.com and we'll follow up.
Exchanges
The fastest way to get a different item is to place a fresh order for the one you want. Because our bands are non-returnable outside the cases listed above, we don't process manual exchanges.
Order cancellations
Orders cannot be cancelled once they've been dispatched. If a shipment is refused at delivery and returned to us, the actual forward and return courier charges incurred will be deducted from any applicable refund.
Contact
For any return or refund question, email support@lynkcrafts.com. We read every message.