Amazfit · Helio Strap · Pre-order
Pre-order and delivery
The Helio Strap isn't sold in India. Order it here and we take care of the rest: buying it new in the US, shipping, customs and delivery to your door. Here's what happens after you order, how long it takes and how you're covered.
01At a glance
Ships within
30 days
From your order
Guarantee
30 days
Or a full refund
Warranty
6 months
Covered by us
Track record
70+
Helio Straps sold
02What happens after you order
Six steps from checkout to dispatch. We message you as your order moves through them.
-
Day 0 to 2Order confirmed
You pay at checkout and we confirm your order. We then buy your Helio Strap new and sealed from an authorised Amazfit retailer in the US.
-
Day 2 to 7Ready to ship
Your unit is received, checked and packed for its trip to India.
-
Day 7 to 14On its way to India
Your Helio Strap leaves the US for India.
-
Day 14 to 18Lands in India
Your Helio Strap arrives in India.
-
Day 18 to 22Customs cleared
It clears customs. This is the step most likely to take a few extra days.
-
Day 21 to 30Shipped to you
We check your unit once more, then ship it to you by Blue Dart or DTDC with tracking. Standard delivery then takes 5 to 7 days, or 3 to 5 days with Express.
Good to know
These are typical times from past orders, not a fixed date. Flights, weather and customs can shift things by a few days. Message us any time for the latest on your order.
03You're covered
30-day shipping guarantee
If your Helio Strap hasn't shipped within 30 days of your order, you get a full refund. Your money is never stuck waiting on a shipment.
6-month warranty, from us
Amazfit India won't service units bought abroad, so we do. Any internal defect in the first 6 months is replaced, or refunded if we can't replace it.
Updates at every step
You hear from us when your Helio Strap is bought, when it flies, when it clears customs and when it ships. No chasing us for news.
Safe, tracked delivery
Every order goes out by Blue Dart or DTDC with tracking, the couriers we trust with expensive electronics, chosen for your pin code.
04A closer look
A screenless tracker that reads your heart rate every second, scores your energy each morning and lasts up to 10 days a charge. No subscription. Every spec, sports mode and setup tip is on the full Helio Strap guide.
05Questions before you order
Before you buy
Is it a genuine Amazfit Helio Strap?
Yes. Every unit is bought new and factory sealed from an authorised Amazfit retailer in the US. It's the same Helio Strap sold there, with the same hardware, firmware and Zepp App support.
What's in the box?
The Helio Strap tracker with its strap already fitted, the magnetic charging head and the instruction manual. The charging head uses a USB-C cable, which isn't included.
Will it fit my wrist?
The strap fits wrists from 145 to 205 mm and adjusts with its loop strap. Prefer wearing it on your upper arm for lifting or HIIT? We also sell bicep bands made for it.
Does it work with my phone?
Yes, with Android 7.0 and above and iOS 15.0 and above, through the free Zepp App. It also syncs with Strava, Apple Health and Google Fit.
Do I need a subscription?
No. Every feature, from BioCharge to sleep and workout tracking, is included in the free Zepp App. There's nothing to pay after you buy it.
Ordering and payment
Why do I pay before it ships?
Each Helio Strap is bought specifically for the person who ordered it, so your payment is what lets us place that purchase. It's backed by our 30-day shipping guarantee.
Do you offer cash on delivery?
No. All orders are prepaid at checkout. That's what lets us buy your unit in the US as soon as you order.
Can I cancel after ordering?
No. Once your order is placed, your unit is bought in the US for you and that purchase can't be reversed. If you're unsure about anything, message us before you order and we'll help.
Delivery
When does it ship?
It ships within 30 days of the day you order. The flight and customs take the most time. After it ships, Standard delivery takes 5 to 7 days, or 3 to 5 days with Express. Message us any time for the latest on your order.
What if it hasn't shipped within 30 days?
You get your money back in full. If a delay comes up, we'll tell you before you need to ask.
Will I know where my order is?
Yes. We message you when your unit is bought, when it's on its way to India, when it clears customs and when it ships, with a tracking number once it's dispatched.
Which courier delivers it?
Blue Dart or DTDC, depending on your pin code. Both are couriers we trust with expensive electronics, and every parcel goes out with tracking.
What phone number should I use?
A working Indian mobile number, even if you're travelling. The courier calls before delivering, and contact details can't be changed once the parcel has shipped.
After delivery
How does the warranty work?
The Helio Strap has no global warranty, so Amazfit India won't service units bought abroad. We cover it ourselves for 6 months from the day it's delivered, against internal defects.
How do I make a warranty claim?
Message us on WhatsApp with photos or a short video of the issue. We'll check it with you and replace the unit, or refund you if a replacement isn't available.
Didn't find your answer? We reply to every message.